Among healthcare workers, nurses were thought to be the most notorious in lacking human relations with their patients. But, today, I came across a more notorious healthcare worker than nurses.
He was utterly uncouth, rude, arrogant, disdainful and unempathetic to the plight of patients, even cruel, you might say. He was said to be an optometrist.
Now, "Optometrists are healthcare professionals who provide primary vision care ranging from sight testing and correction to the diagnosis, treatment, and management of vision changes. An optometrist is not a medical doctor". But this optometrist carries on as if he's better than consultant ophthalmologists.
It took me about two weeks to obtain glasses because of the action or inaction of this incompetent optometrist. First, he made a wrong assessment of my condition and gave a wrong diagnosis leading to obtaining the wrong glasses. After about a week when I went to collect the glasses, I couldn't even read with them. When I went back to him, I was told that he had taken a one week leave - and he was the only one... When I returned after another week, I and a lot of other patients had to wait several hours as he was late to work. I was lucky to be the first to be attended by him. Others had wait for him for a long time. And after a few hours, he callously selected a few whom he attended to and told the rest those were the only people he would attend to that day. His immediate boss had to intervene to force him to attend to the rest.
What manner of a sadistic kind of a healthcare professional is it that takes pleasure in punishing patients who had spent all day waiting to be attended to, only to be turned away by a vicious, if only incompetent staff without any qualms?
The sooner such kinds of staff are taught a lesson the better for patients and, indeed, the hospital.
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